Home >> FAQ
1.How can I design my products? 
You can send us your logo and detailed message, then we will make the design for you.

 
2. How can I get a quotation?

Send us your design with detailed information including size, material, plating color, order quantity and other basic request, so that we will offer you the quotation. 

3. What format of artwork do we request? 
AI, CDR, JPEG and PDF. 

4. What plating color do we make?
Gold, silver, brass, copper, nickel, antique gold, antique silver, antique brass, antique bronze etc

5. What is the leadtime for a regular sample order?
If it is a new custom order, we have to make a new mold, and the leadtime is usually 7-10 days.

6. What is the leadtime for a regular order with less than 10,000 pcs?
Normally 12-15 days.

7. What is the whole process to finish a regular order with custom logo? 
Step 1: send the design for quotation inquiry 
Step 2: buyer confirms the quotation 
Step 3: buyer pays the Mold charge for the new sample
Step 4: factory offers production artwork (Print Proof) for the buyer's approval 
Step 5: factory starts to make a new mold once the Print Proof is approved 
Step 6: factory produce and finish the sample, then ship to the buyer 
Step 7: buyer approves the sample and pays 50% deposit to start mass production 
Step 8: factory arranges production and makes sure to offer good quality 
Step 9: factory arranges shipping after buyer approves the quality and pays the rest payment. 

8. How to send the payment? 
T/T, Western Union and Paypal

9. How to ship the order? 
We can ship the orders by air, by sea and international courier. We usually use DHL, UPS, FedEx and TNT. 







 
Chris +8613924662480